Can I cancel my Norwegian Air flight?

 

Can I cancel my Norwegian Air flight?

Do you have a Norwegian flight you can no longer use? Here you can learn about the cancellation options, flight change and name change rules for your flight.

Norwegian Airlines have different cancellation policies for different types of ticket fares. The rules and fees are different for each type, so make sure you check first what fare is your ticket.

 

Are Norwegian Air flights refundable?

LowFare, LowFare+ and Premium tickets can be canceled within 4 hours of booking and you will be refunded. If more than 4 hours have passed since you purchased the flight, you can still cancel the ticket, but you won’t get a refund. Flex and PremiumFlex tickets will be fully refunded if you cancel or don’t use your flight. You can cancel your booking online up to 30 minutes before departure.

 

Norwegian cancellation protection

If you've purchased Cancellation Protection, you'll get a full ticket refund from Norwegian Air if you're unable to travel because you or a close family member falls ill. It costs £9 per person per booking. It can only be ordered online at Norwegian Air when you book your ticket and can't be added to an existing booking. So if you haven’t already purchased it, you can’t add it now.

 

How to use the cancellation protection

You can use it only if you can’t travel because you or a close family member are ill. You'll need to produce an original medical certificate to request a refund and proof of family relationship if a family member is ill. Norwegian Air does not cover cancellations made for the following medical reasons: examination, treatment and/or admittance to hospital which was planned before your flight was booked, elective surgery.

 

How can I request a refund from Norwegian Air?

To request a refund you need to:

  1. Cancel your ticket up to 30 minutes before departure by calling Norwegian Air’s Contact Centre

  2. Send them an original medical certificate from your doctor specifying the nature of your illness for the relevant travel date(s)

  3. Send them documentation of your family relationship (if applicable)

  4. Once Norwegian Air has received these documents, they will transfer the refund to the card used to book the flight.

 

Submit your claim to Norwegian Air online

Now that you know what to do, you can submit your claim online.

 

Can I change my Norwegian Air flight?

If you can’t use your current ticket but want to fly again with Norwegian in the foreseeable future, you can change the date and time, and the destination of the ticket up to 30 minutes before the scheduled departure for most destinations online.

 

How much does it cost to change the name on a Norwegian Air flight?

You have to pay a fee for the change. The fees vary depending on the type of ticket you have and where you are flying - check out our table below:

 

All flights excluding international long-haul

Fare type

Rebooking fee

LowFare or LowFare+

£55 each way + price difference pp

Flex

Free

International long-haul*

*Flights to/from U.S., Canada, Thailand, Argentina and Singapore (excl. flights between U.S./Canada and Caribbean)

Fare type

Rebooking fee

LowFare, LowFare+, or Premium

£90 each way + price difference pp

Flex or PremiumFlex

Free

 

There are some additional rules you have to follow to change your Norwegian Air flight. Again, the rules depend on the type of ticket you have and where you are flying - check out our table below:

 

All flights excluding international long-haul

LowFare, LowFare+, and Premium

  • If you change your flight within 24 hours of the purchase, you don’t pay any fees.

  • You always pay the price difference between your existing flight and the one you're changing to. No refunds for cheaper fare.

  • Changes are charged per person, each way.

Flex or Premium Flex

Changes are free of charge, price difference must be paid if changing the destination.

International long-haul*

*As defined by Norwegian Air: Flights to/from U.S., Canada, Thailand, Argentina and Singapore (excl. flights between U.S./Canada and Caribbean)

LowFare, LowFare+, and Premium

  • If you change your flight within 24 hours of the purchase, you don’t pay any fees.

  • You always pay the price difference between your existing flight and the one you're changing to. No refunds for cheaper fare.

  • Changes are charged per person, each way.

Flex or Premium Flex

Changes are free of charge, price difference must be paid if changing the destination or from a direct to a connecting flight.

 

How to cancel my ticket and get a refund with Norwegian Airlines?

My ticket is non-refundable and I am not going to fly with Norwegian soon? What can I do?

Don’t despair - there is one other option to get your money back. Change the name on the flight and sell it to someone else.

 

Can I change the name on my Norwegian Air booking?

You can change the name of the ticket holder up to 30 minutes before the scheduled departure for most destinations online. Norwegian charge a name change fee and it depends on the ticket type you have - check the table below for more information. The good news is that you don’t have to pay any differences in the fare price! If you change the name online, you can only do it before the outbound flight date, and the change will be for both inbound and outbound flights.

 

To change the name of your booking, log in to "My Travels" and follow the prompts. To change the name of the ticket one-way in an inbound/outbound ticket - please phone Norwegian Air’s contact centre.

 

These are the name change fees for Norwegian Air flights:

All flights excluding international long-haul

Fare Type

Name change fee

LowFare, LowFare+, Premium

£55 each way

Flex and PremiumFlex

Free of charge

International long haul

Fare Type

Name change fee

LowFare, LowFare+, Premium

£90 each way

Flex and PremiumFlex

Free of charge

*For all fare types, name changes can only be made before the first flight in the booking commences. A name change will apply to all flights associated with the passenger in that booking.

 

Where can I sell my Norwegian Air flight?

You can sell your flight on SpareFare. We are like eBay for travel reservations, with the added benefit of secure transfers and expert customer support. SpareFare is a platform which allows you to resell your flights to other people so you can get your money back for a non-refundable flight. SpareFare provides buyers and sellers fraud protection to ensure security, that way no one will lose their money. Click here to sell your flight.

In this blog post, you can learn more about how selling your flights on SpareFare works.

 

Can I make changes to my own name for Norwegian Air flights?

Yes, and most of the time it is free!

 

Small spelling mistakes

  • Contact Norwegian Air

  • Free of charge, up to 3 characters/name

Larger spelling mistakes

  • Contact Norwegian Air

  • Free of charge as long as you can prove it’s still the same person travelling

Add or remove a middle name or additional surname

  • Contact Norwegian Air

  • Free of charge

Name correction due to legal name change

  • Contact Norwegian Air

  • Free of charge

  • Example: changing from maiden to married name

  • Please be informed that if you make a legal name change, you need to pay the fee for name change and contact Norwegian Air for a refund.

 

If you already know what to do, you may easily change your booking online. All you need is your profile log-in or your surname and reference number.

17 June 2019
Published by SpareFare

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