Can you cancel your Volaris flight and get a refund?


Can I cancel my Volaris flight?

Do you have a flight with Volaris that you can no longer use? It happens to more people than you think! We help many travellers like you recover money from their non-refundable flights every year. 


Can I cancel my Volaris flight and get a refund?

Unfortunately, Volaris does not allow cancellations for flights. If you don't use your ticket for the indicated flight, it cannot be reimbursed, nor can it be used for the requested service on another flight or reservation. Only for flights to and from the United States, you can cancel or change your reservation within the 24 hours following your purchase without any fees or penalties so long as the flight was booked 7 or more days before the departure date. Don’t worry, you can still sell your flight to someone else and get your refund that way! More on this below. 


Can I change my Volaris booking?

Yes! Volaris allow date, time and destination changes for their flights. However, there are some things to consider:

  • You can't make changes on the website if you booked through a travel agency.

  • If you make a change to your itinerary on the website, it will apply to all customers included on the reservation

  • When your outbound flight has already departed, you can only change the time and date of your return flight.

  • If you wish to change the origin or destination of one of your flights, remember to make the corresponding changes to the other.


Change fees


National routes

  • More than 24 hours before flight departure time

    • $750 MXN (approx. $40 USD)

  • Between 24 and 4 hours before flight departure time

    • $1,000 mxn (approx. $53 USD)

International routes

  • More than 24 hours before flight departure time

    • $75 USD

  • Between 24 and 4 hours before flight departure time

    • $100 USD

International routes between Central America

  • 24 hours prior flight departure time

    • $58 USD

  • Between 24 and 4 hours prior to flight departure time

    • Via airport

      • $85 USD

    • Via other means

      • $81 USD


Can I change the name on my Volaris booking?

Yes! Volaris allow name changes for their flights. You have the option of changing the name on your ticket until 4 hours before your flight. To acquire it, you must call the Call Center, pay the corresponding fee, and an agent will make the requested name change. 


You cannot change the name if:

  • You have already checked in

  • You purchased your flight with Volaris electronic credit

  • Your flight has begun, and you did not show up for a segment of it

  • You want to change an adult ticket to a ticket for a minor or for an unaccompanied elderly person


Volaris name change fees


National routes

  • $899 MXN- approximately $48 USD

International routes

  • $90 USD

International routes between Central America

  • $90 USD


Where can I sell my Volaris flight?

You can sell your flight on SpareFare. We are like eBay for travel reservations, with the added benefit of secure transfers and expert customer support. Click here to sell your flight.


In this blog post, you can learn more about how selling your flights on SpareFare works.

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