Air Canada Travel Voucher
The Air Canada Travel Voucher was introduced on May 18, 2020 for customers who held tickets for flights that were cancelled on or after March 1, 2020. The voucher is fully transferable, can be used multiple times and never expires.
You can use an Air Canada Travel Voucher to book your next flight on aircanada.com or a flight and hotel package to Mexico and the Caribbean only (excluding group reservations) on aircanadavacations.com
If you would like to make a booking through your travel agent, please contact them directly.
Once you receive your Air Canada Travel Voucher, please note that it may take up to three business days for the value of your voucher to appear. You can then use our helpful tool to the right to check your balance at any time.
So how do you use your Air Canada Travel Voucher? Look under ‘Payment Summary’ on the payment page if you’re booking an Air Canada flight or making an Aeroplan flight redemption. If you’re booking a flight and hotel package to Mexico and the Caribbean (excluding group reservations) with Air Canada Vacations, look under ‘Payment Information’ on the payment page.
For more information, review the terms and conditions below or visit our Cancellation Options page.
Terms and Conditions for the Air Canada Travel Voucher (“Air Canada Travel Voucher”)
Until the Air Canada Travel Voucher is fully redeemed, it can be used multiple times, is fully transferable and has no expiry date.
The Air Canada Travel Voucher can be redeemed at aircanada.com, by calling Air Canada Reservations at 1-888-247-2262 (for international and other numbers, visit aircanada.com/othernumbers), through a travel agent, at aircanadavacations.comExternal site which may not meet accessibility guidelines. or the Air Canada Vacations’ Reservations department at 1-866-529-2079 (for flight and hotel packages to Mexico and the Caribbean (excluding group reservations). For Aeroplan flight redemptions, you can book online or contact the Aeroplan Contact Centre at 1-800-361-5373.
If the customer wishes to redeem an Air Canada Travel Voucher but applies a different currency, then the applicable rate of exchange will be based on the Reuters Currency CalculatorExternal site which may not meet accessibility guidelines. at the date and time of redemption.
Due to system limitations, a maximum of two (2) forms of payment is permitted on a single booking at time of purchase. When purchasing a seat or travel option for an existing reservation, only one (1) form of payment can be accepted at time of purchase.
The Air Canada Travel Voucher is not accepted as a payment method for bookings made via the Air Canada mobile app or for the payment of self-serve check-in options online.
The Air Canada Travel Voucher cannot be redeemed at any airport locations, including airport counters or kiosks worldwide. Air Canada Travel Vouchers are not redeemable toward the purchase of Air Canada Flight Passes, group travel, Air Canada Cargo products and services, Air Canada Maple Leaf Club membership fees, or for the purchase of third-party products/services such as duty-free, Air Canada Bistro (e.g., food and beverages), hotel bookings, car rentals and/or travel insurance. Air Canada is not responsible for Air Canada Travel Vouchers that are undeliverable or not received due to inaccurate delivery information, including but not limited to an incorrect or inexistent email address. In order to ensure that delivery information has been entered accurately, we recommend that customers review all details provided.
The Air Canada Travel Voucher holder acknowledges and agrees that Air Canada reserves the right to modify the present Terms and Conditions at any time. Air Canada will notify you (the holder of the Air Canada Travel Voucher) of any changes by posting an updated version of the Terms and Conditions on aircanada.com. It is the customer’s responsibility to regularly review these Terms and Conditions.
If your Air Canada Travel Voucher has been lost, stolen, damaged or destroyed, please contact Customer Relations.