Additional information:
Travel voucher terms and conditions
You can make a booking on behalf of someone else using your Travel Voucher, unless you have already commenced travel. A booking for a third party using your Travel Voucher must be made at least seven days before departure and only one name change can be actioned per ticket at any time.
Your Travel Voucher has the same value as your original booking. It can be used to pay or part-pay for a new booking.
If you have opted to receive your Travel Voucher following a cancelled flight, and you don’t use the whole value of your Travel Voucher when making a new booking, you are entitled to a cash refund of the residual value. If you have received a Travel Voucher for any other reason, the residual value will be non-refundable.
If the new ticket price is greater than the Travel Voucher value, the difference must be paid.
If an additional credit has been applied to your Travel Voucher as a result of a cancelled flight, the value of the credit can be used towards your new flight booking. If you don’t use the full value of your additional credit, it will be lost and will not be retained as a credit for future use.
You can make a booking on behalf of someone else using your Travel Voucher. However, if you have already commenced travel, then the Travel Voucher is non-transferrable. A booking for a third party using your Travel Voucher must be made at least seven days before departure.
If your booking was made through a tour operator, travel agent or other airline, please contact them directly to discuss your options. We are not responsible for any third party fees.
Your Travel Voucher cannot be used towards a Virgin Holidays bookings.
Your Travel Voucher will be in the same currency as your original booking.
Only one Travel Voucher can be used per passenger.
You cannot combine a Travel Voucher with any other voucher issued by our Customer Care team.
Your Travel Voucher is valid until 31st December 2023. All flights booked using your Travel Voucher must conclude by 31st December 2023.
