15. Tickets – General
No person shall be entitled to transportation except upon presentation of a valid ticket or proof of identification acceptable to Carrier that transportation has been purchased through Carrier’s electronic ticketing or Ticketless travel systems. Such ticket/electronic ticketing documentation shall entitle the person to transportation only between the points of origin and destination.
A ticket that has been altered, mutilated, or improperly issued shall not be valid.
A ticket or Ticketless Travel Authorization is valid for one (1) year from the date of issue, except as noted below:
Tickets or Ticketless Travel Authorizations issued with fare restrictions, i.e., nonrefundable tickets, are valid only on the flight and date shown on the ticket or Ticketless Travel Authorization. If a Customer purchases transportation with fare restrictions but chooses not to travel on the flight and date for which the ticket or Ticketless Travel Authorization is issued, the fare paid may, within one (1) year from the date of purchase, be applied toward the purchase of another ticket, so long as the passenger’s reservation on the originally-ticket flight was cancelled at least 48 hours prior to the scheduled departure time. The new ticket may, before penalty or fee, be more expensive or subject to different terms, conditions, or restrictions. A change, re-issue or re-validation fee of $35 will be added to any difference in fare. No cash refund or credit card adjustments will be made for tickets with fare restrictions.
Tickets are not transferable at the time of departure, but tickets may be transferred from the name of the original passenger to that of another passenger for a fee of $35, so long as the change is made at least 5 DAYS PRIOR TO DEPARTURE. Carrier is not liable to the owner of a ticket for honoring or refunding such ticket when presented by another person if a prior transfer was not made and the requisite fee paid. Name changes for partially used tickets will not be accepted.
Carrier will provide Prepaid Ticketing Advice (PTA) for Customers who make payment at the appropriate fare for tickets to be secured at a separate time and/or location for reserved and confirmed travel between any two points on Carrier’s system.
Such pre-purchased tickets can only be secured from a ticket counter of Carrier and may not be secured later than 90 days after the last travel date for which prepayment was made. Valid identification of the passenger will be required at the time of ticketing.
Carrier may impose a service charge of up to $25.00 for each PTA transaction, with the exception of tickets purchased by a Government Transportation Request (GTR) or government-issued credit card, or when payment is made by state governments for passengers traveling on official state government business.
The service charge is not subject to discount and will not be refunded.
Lost Tickets – When a passenger loses his or her ticket or a portion of his or her ticket, the passenger will be required to purchase another ticket, at the fare at which the ticket or portion thereof was originally purchased, before transportation will be furnished between the points covered by the lost ticket. Carrier will not replace or refund lost tickets.