Conditions for the acceptance and use of the voucher (From Voucher Email Message):
1. Transportes Aéreos Portugueses, S.A. (“TAP”) grants passengers entitled to a refund of the price of their ticket the possibility of obtaining this refund in credits to be used when purchasing a new ticket or TAP services.
2. Credits referred to in the previous number shall be represented by a TAP voucher.
3. The voucher can be used in the payment of a new ticket to any TAP destination on a date chosen by the passenger or in the payment of any other TAP service. The used of the voucher under a promotional campaign is subject to the rules of the campaign.
4. The voucher is valid for two years, as from the date of its issue.
5. The voucher will be sent to the electronic mail address of the passengers who declare to accept it.
6. Upon accepting the voucher, passenger acknowledges and accepts, expressly and definitively, that he / she will not be able to request a refund, either by debit, credit, cash or by any other means, of the whole or part of the referring amount credits entitled by the voucher received.
7. In case of doubt, passengers should contact TAP Air Portugal Contact Center.