1. Transportes Aéreos Portugueses, SA (“TAP”) gives passengers entitled to a refund of the purchase price of their ticket who have chosen a refund increased by 10%, a credit to be used when purchasing a new ticket or services, with a TAP voucher.
2. The voucher increased by 10% can be used, one or more times, up to its full value, to pay for a new ticket to any TAP destination, on a date chosen by the passenger, or to pay for any other service of TAP. The use of the voucher in promotional campaigns is regulated by its conditions.
3. The voucher increased to 10% has a validity period described in the field “Expires”.
4. Upon receipt of the voucher increased by 10%, the passenger acknowledges and accepts, expressly and definitively, that he / she will not be able to request a refund in cash, either by debit, credit, cash or by any other means, from part or all of the ticket purchase price and any complementary services.
5. The voucher will be sent to the email address of the passengers who declare to accept it.
6. In case of doubt, the passenger must contact the TAP Contact Center.
Using the voucher:
Vouchers issued as of June 8 have a validity of 1 year;
The voucher will be valid for the payment of ticket(s) and/or TAP service(s);
The voucher can be used for an online purchase at flytap.com;
The amount of the voucher does not need to be used all at once, it can be deducted until the total amount of the voucher is used.
Note - If you do not intend to request a voucher, the refund should be requested through our Contact Center.