Conditions and validity of voucher:
The voucher can be used for bookings via the homepage eurowings.com. Redemption via our call center is only possible to a limited extent.
The voucher is issued in the currency, which was used to purchase the flight ticket.
Vouchers are valid for three years and can only be redeemed or used for a new flight booking within the specified validity period. The flight, however, can take place at a later date.
If the total cost of the selected flights at the time of booking exceeds the value of the voucher, the remaining amount can be paid by credit card or debit card.
Changes to bookings are possible in accordance with the relevant valid Eurowings Conditions of Carriage (GTC).
The voucher is only valid for the issued booking and travel period, an extension or cash payout is not possible.
Eurowings accepts no liability for the loss of the voucher code. Replacement vouchers will not be issued.
The voucher is only valid for the booking of Eurowings services (flight, baggage, seat etc.) and cannot be redeemed for packages (e.g. flight and hotel).
A voucher issued in Euro can also be used for flights paid in other currencies. The value of the voucher is determined according to the exchange rates valid at the time of booking. If the invoice amount exceeds the voucher value, the remaining amount can be paid with another approved method of payment or another voucher. This may result in transaction costs, the amount of which can be found in the GTC.
Should the value of the voucher exceed the amount charged, the balance of the voucher will remain valid until the expiry date under the same voucher code and may be redeemed with another flight booking. Please note that you will not receive a new voucher for the remainder. Cash payment of the balance is excluded.
Subsequent offsetting of the voucher code against bookings already made is not possible retroactively.
In the event of cancellation, you are always entitled to a full refund. If you claim a voucher instead, this action will be offset against your claim for reimbursement.
If you are affected by a flight cancellation, your right to reimbursement does not lapse when the voucher is issued.
Passengers who have booked their trip through a travel agency. Please contact the issuing travel agency.
Passengers whose flight is part of a package tour. Please contact your tour operator.
Eurowings shall not be liable for damages to the user if the damage is due to slight negligence. This shall not apply if an obligation has been breached which the agreement is obliged to grant according to its meaning and purpose, or the fulfilment of which only makes the proper execution of the agreement possible and on the observance of which the user may regularly rely. Insofar as Eurowings is liable on the merits, the claim for damages shall be limited to the foreseeable damage typical for the contract (value of the service determined).
The limitations of liability shall not apply in the event of injury to life, body or health, in the event of gross negligence or intent on the part of employees, vicarious agents or legal representatives of Eurowings, or in the event of statutory strict liability or guarantees assumed.
Registered office of company: 40474 Dusseldorf
Register entry: District Court of Dusseldorf, HRB 66807
Chairman of the Supervisory Board: Christina Foerster
Executive Board: Jens Bischof (Chairman) | Frank Bauer | Michael Knitter