Your electronic travel voucher expires on the date indicated in the email you received. Once your electronic travel voucher expires, it will no longer be valid. Any remaining balance will be reduced to $0.00 and will no longer hold any value.
If you received an electronic voucher while in another country and it is in a foreign currency, you can still apply its value toward your next booking.
Please note that if you received your electronic travel voucher as a form of compensation under the Air Passenger Protection Regulations, it does not expire, but you might need to call Air Canada Reservations to re-activate it if not used within one year from the date of issue.
Electronic travel vouchers are transferable:
OVER THE PHONE
You can transfer the total or partial value of your electronic travel voucher to another person by calling Air Canada Reservations when you are ready to make a new reservation. [ PLEASE CONTACT ME VIA EMAIL: firstname.lastname@example.org so we can set up a time to call and transfer]
At the airport
You and the person to whom you wish to sign over your electronic travel voucher can go together to the airport and purchase a ticket at any Air Canada counter. Make sure you are both carrying valid ID, and don’t forget to bring your electronic travel voucher number.
For faster credit, redeem your electronic travel voucher when you complete your booking with Air Canada Reservations, your travel agent or at an Air Canada staffed airport (simply provide the voucher number to the agent at the time of booking).
Once travel has been completed, fill out our Ticket Refund Application FormExternal site which may not meet accessibility guidelines. which may not meet accessibility guidelines.
The redemption will be processed to the original form of payment of the ticket.
Please allow ten (10) business days for your request to be processed.