The voucher is valid for 12 months from the date of issue. You do not need to travel before the expiry date, you can book onto any flights that are on sale at the time you redeem your voucher.
The voucher can only be used on easyJet.com or the easyJet mobile app using the same easyJet account as the original booking. The voucher code must be entered on the payment page prior to completion of the booking. Only one voucher can be used per booking.
If your voucher has been issued by our customer services team this will need to be redeemed via our customer services team. Please contact us to make your booking.
If the new booking is greater than the voucher value, the difference must be paid by card. If the new booking is lower than the voucher value, the remaining value is stored and can be used on future bookings within the expiry date.
The new booking must be for easyJet flights only (including any seats and bags booked at the same time). The voucher cannot be used where other ancillaries are added such as cars or travel insurance. Vouchers cannot be redeemed via the call centre or at the airport.
The new booking must be made in the same currency as the voucher.
Some booking types might not be eligible for a voucher and therefore a refund may be issued instead. If you made your booking via a tour operator, travel agent or OTA please contact them directly to get your voucher or refund. We are not responsible for any third party fees.