Can you cancel your Jetstar flight and get a refund?

 

Can I cancel my Jetstar flight?

Do you have a flight with Jetstar that you can no longer use? It happens to more people than you think! We help many travellers like you recover money from their non-refundable flights every year. 

 

Jetstar background information

The cancellation and refund rules depend on your ticket fare and also on the add-ons you’ve purchased with your flight. Jetstar give you a lot of options! 

 

Jetstar Fare types

Jetstar offers two fare types: Starter fare and Business Class fare. Once you’ve chosen your fare you can begin to customise your flight. Depending on which fare you choose you’ll have a range of options so you can make sure your flight is right for you. Inclusions such as refundable fares and changes to origins and destinations are only available on some fare types. 

 

Jetstar Vouchers

Vouchers are available per passenger, per flight provided the customer cancels the affected flight before the Change Deadline. Vouchers will be sent by email within 24 hours. The voucher can only be used for new a booking that includes the original travelling passenger. The voucher is available for use in a single transaction up to the voucher value. Add-ons (excluding hotels, activities, insurance and car hire) can only be refunded in the form of a Jetstar Voucher when requested as part of a cancellation of the applicable flight. For Jetstar Holidays, hotels, activities and car hire bookings, see Holiday Terms and Conditions. If you are interested in more information, please see the full Voucher Terms & Conditions

 

Jetstar change deadline

For changes made on the same day of your scheduled flight departure, changes can be made at Jetstar.com, Jetstar App or the Call Centre before the original scheduled flight opens for check-in at the airport. Alternatively, changes can be made at the Jetstar counter at the airport before the original scheduled flight closes for check-in at the airport. Time and Date changes can be made via Jetstar.com if your original booking was made via Jetstar.com or Jetstar Call Centre. All changes can be made via Jetstar Call Centre or Jetstar counter at the airport and additional service fees apply if your booking was not originally made via the Jetstar Call Centre. Same day flight time changes do not incur an additional fee via the call centre or airport counter. For the current Jetstar current fees see Fees and charges.

 

Missed check-in deadline or failure to board within the required time

If you have booked a Business Class fare, Business Class fare with Max bundle and Starter fare with Max bundle, you can make changes or request a refund only if requested by the Change Deadline and upon payment of any applicable fare difference or fee. However, if you have booked a Starter fare, Starter fare with Flex bundle, or Starter fare with Plus bundle, the fare is non-refundable and thus results in a loss of fare.

 

Can I cancel my Jetstar flight and get a refund?

Yes! However, this will depend on your fare type. Find out below if you are eligible for a refund from Jetstar. 

 

Starter fare

  • Non-refundable

 

Starter fare with Flex bundle

  • Jetstar Vouchers are available for cancellations before Change Deadline (see Change deadline section above)

  • A Jetstar Voucher is not available if you have changed to a Starter fare with a Flex bundle after making your original booking, or if you request a voucher after the Change Deadline.

  • For cancellation of Points Plus Pay - Flights bookings made under Flex fare rules, the value of the booking including any Add-ons will be credited to a Jetstar Voucher. 

 

Starter fare with Plus bundle

  • Non-refundable

 

Starter fare with Max bundle

  • Refunds for cancellations made within the Change Deadline will be in Jetstar Credit Vouchers

  • For cancellation of Points Plus Pay - Flights bookings initiated on Qantas.com where the use of Qantas Points (Jetstar Points Plus Pay) checkbox was selected, under Max fare rules, the refundable portion of Qantas Points will be re-credited to the Member’s account and the refundable portion of any money payments will be refunded to the original form of payment used, less the refund fee.

  • For cancellation of all other Points Plus Pay - Flights bookings, under Max fare rules, the value of the booking including any Add-ons will be credited to a Jetstar Voucher.

  • You may be entitled to a refund or alternative flight under law or our Conditions of Carriage, in which case no fees apply.

 

Business Class fare

  • Non-refundable, except if you are entitled to a remedy by law or under Jetstar’s Condition of Carriage

 

Business Class fare with Max bundle

  • Refundable for a fee per passenger, per booking if your original booking was a Business Class fare with Max bundle.

  • Fees are subject to change and are applied at the rate current at time of change. For current fees see Fees and charges.

  • Refunds must be requested before the end of the day of your original scheduled departure.

  • Your fare is non-refundable if you have changed to Business Class fare with Max bundle after making your original booking or if you request a refund after the end of the day of the scheduled departure.

  • For cancellations of Points Plus Pay – Flights bookings made under Max fare rules, the refundable portion of Qantas Points will be re-credited to the Member’s account and the refundable portion of any money payments will be refunded to the original form of payment used, less the refund fee.

 

Jetstar refund fees (Applies per passenger per booking)

Flight type

Fee

Domestic flights in Australia and New Zealand

AUD / NZD $50

Domestic flights in Vietnam

VND 400,000₫ / USD $18

Domestic flights in Japan

JPY ¥3,090

Short haul international flights /

Flights between Australia and New Zealand

AUD / NZD $50

Long haul international flights with Jetstar Airways

AUD / NZD $50

International flights with Jetstar Asia

SGD $50

International flights with Jetstar Japan

JPY ¥4,150

International flights with Jetstar Pacific

VND 900,000₫ / SGD $50 / USD $40

 

 

If your fare is non-refundable, and you choose not to travel, contact Jetstar and they will refund certain third-party charges and taxes, excluding fuel and insurance surcharges. If you request a refund of these third-party charges and taxes, the following administration fee applies, unless otherwise exempted by applicable law. If this administration fee exceeds the amount of the available refund, no refund will be paid and no administration fee will be applied. Applies per passenger, per booking.

 

Flight type

Fee

All Jetstar Airways (JQ)

AUD / NZD $50

Jetstar Asia (3K)

SGD $50

Jetstar Japan (GK) domestic

JPY ¥3,090

Jetstar Japan (GK) international

JPY ¥4,150

Jetstar Pacific (BL) domestic

VND 400,000₫ / USD $18

Jetstar Pacific (BL) international

VND 900,000₫ / SGD $50 / USD $40

 

 

Can I change my Jetstar booking?

Yes! Jetstar allow date, time and destination changes for their flights. However, the type of changes you can make and the applicable fees depend on the fare type you have purchased. Below you will find detailed information on changes that are permitted for each individual fare class, along with the relevant fees. 

 

Starter fare

  • Time and date changes are permitted upon payment of the applicable change fee and fare difference within the change deadline

  • Origin and destination changes are not permitted

 

Starter fare with Flex bundle

  • Time and date changes

    • For changes made on the day of your scheduled flight departure and up to the Change Deadline, free to move to another available flight departing on the same day.

    • Before the day of your scheduled flight, permitted upon payment of the applicable fare difference within Change Deadline.

  • Origin and destination changes are not permitted

 

Starter fare with Max bundle

  • Time, date, origin and destination changes are permitted upon payment of the applicable fare difference within the change deadline

 

Starter fare with Plus bundle

  • Time and date changes are permitted upon payment of the applicable fare difference within the change deadline

  • Origin and destination changes are not permitted

 

Business Class fare

  • Time, date, origin and destination changes are permitted upon payment of the applicable fare difference within the change deadline

 

Business class fare with Max bundle

  • Time, date, origin and destination changes are permitted upon payment of the applicable fare difference within the change deadline

 

Below you will find the fees you have to pay for the flight changes if you make the change through the Jetstar website. Fees apply per passenger per flight. If you wish to change your flight details at the airport, over the phone, or via your general sales agent, please visit Jetstar’s fee’s page

 

Flight type

Fee 

Domestic flights in Australia and New Zealand

AUD / NZD $55

Domestic flights in Vietnam

VND 360,000₫ / USD $17

Domestic flights in Japan

JPY ¥3,240

Short haul international flights /

Flights between Australia and New Zealand

AUD / NZD $75

Long haul international flights with Jetstar Airways

AUD / NZD $75

International flights with Jetstar Asia

SGD $60 / IDR 565,000 Rp

International flights with Jetstar Japan

JPY ¥4,150

International flights with Jetstar Pacific

VND 1,000,000₫ / USD $40

 

Can I change the name on my Jetstar booking?

Yes! Jetstar allow name changes. This means that if you cannot travel and cannot cancel your flight, you can still sell it to someone else and get your refund that way. The name change fees depend on the fare type you have purchased. Below you will find name change fees for each individual fare class. Name changes can be made for an individual passenger on a booking, but must apply to all flights for that passenger. This means that you cannot fly the outbound flight yourself and then change the name for the inbound flight. 

 

Starter fare

  • Name changes are permitted for a fee and you also have to pay for any differences in the flight fare, within Change Deadline.

  • Name changes are not permitted for Qantas Frequent Flyer Points Plus Pay, Flight bookings on Jetstar or JAL Mileage bookings.

  • For Club Jetstar member exclusive fare bookings, where the Club Jetstar member is the individual passenger subject to a name change, other passengers on that booking will no longer be eligible for the Club Jetstar exclusive member fare. Change Fee and fare difference will apply to the name change from the Club Jetstar member, and fare difference will apply to all other passengers on that booking

 

Starter fare with Flex bundle

  • Name changes are permitted but you have to pay the fare difference within the Change Deadline.

 

Starter fare with Max bundle

  • Name changes are permitted and are free within the change deadline

  • Name changes are not permitted for Qantas Frequent Flyer Points Plus Pay - Flight bookings on Jetstar or JAL Mileage bookings.

 

Starter fare with Plus bundle

  • Name changes are permitted when you pay the fare difference within the Change Deadline.

  • Name Changes are not permitted for Qantas Frequent Flyer Points Plus Pay, Flight bookings on Jetstar or JAL Mileage bookings.

  • For Club Jetstar member exclusive fare bookings, where the Club Jetstar member is the individual passenger subject to a name change, other passengers on that booking (if any) will no longer be eligible for the Club Jetstar exclusive member fare. Change Fee and Fare Difference will apply to the name change from the Club Jetstar member, and Fare Difference will apply to all other passengers on that booking.

 

Business class fare

  • Name changes are permitted and are free within the change deadline

  • Name changes are not permitted for Qantas Frequent Flyer Points Plus Pay light bookings on Jetstar

 

Business class fare with Max bundle

  • Free within the change deadline

  • Name changes are not permitted for Points Plus Pay flight redemptions


 

Where can I sell my Jetstar flight?

You can sell your flight on SpareFare. We are like eBay for travel reservations, with the added benefit of secure transfers and expert customer support. Click here to sell your flight.

 

In this blog post, you can learn more about how selling your flights on SpareFare works.

11 July 2019
Published by SpareFare

Articles from Travel Trips