Can you cancel your Viva Air flight and get a refund?

 

Can I cancel my Viva Air flight?

Do you have a flight with Viva Air that you can no longer use? Plans change, we know. We help many travellers like you recover money from their non-refundable flights every year. 

 

Can I cancel my Viva Air flight and get a refund?

Unfortunately, Viva Air tickets are non-refundable. You will only get refunded if you purchased ‘cancel protection’ when you bought the tickets. Otherwise, you can get a refund for your taxes only. But, don’t despair! Viva Air allow name changes. This means that you can sell your ticket to another traveller and get your refund from them, instead of the airline! You can find more information on the Viva Air name change rules below. 

 

I have the Viva Air cancel protection, what do I do now?

This is an additional service that allows a passenger to cancel a trip from the moment they purchase the service until 30 minutes before the scheduled departure of the flight and get a refund for the portion of the trip that will not be flown. Cancellations must be made through the call center or via e-mail at cuentanos@vivacolombia.co until 30 minutes before the scheduled departure of the flight.  Once this time has elapsed, the "Cancel Protection" service cannot be provided. This service can only be purchased during the initial purchase process through the website www.vivaair.com/co

 

I don’t have the cancel protection option, what do I do now?

There are certain limited situations when you can get a refund from the airline:

  • Cancellations and delays: Refunds will apply when a reservation is affected for any reason caused by Viva Air, such as: cancellations, rescheduling, delays, security reasons, multiple debits or extra amount charges.

  • Illness/Death: in case of death of the title holder of the ticket, his/her companion (as long as they have the same itinerary) or relatives (grandparents, parents, children, grandchildren, siblings, spouse) are entitled to request a refund. Such request should be filed within the 30 working days following the scheduled date of the flight.  Viva Air may apply penalties to a refund for decease reasons.

  • In order to process your refund request, please complete the following form by clicking here. The refund will be made in the same form of payment that you used at the time of purchase.

 

Can I change my Viva Air booking?

Yes! If your plans change after buying a ticket, Viva Air gives you the option to make changes to your reservation up to 2 hours before the scheduled departure for domestic flights and up to 3 hours for international flights, as long as you have not completed the web check-in process. If changes are not made and you don't fly, the ticket will not be valid anymore, cannot be used in the future, and the money paid will not be refunded.

  • When changing the date and/or time, you have to pay the cost of reissuing the new ticket of USD 18.50 per journey and per passenger, or its equivalent in national currency.

  • For route changes, date and/or time passengers you also have to pay the fare difference and the cost of reissuing the new ticket of USD 18.50 per journey and per passenger, or its equivalent in national currency.

  • USD 18.50 for date and/or time changes is the administration charge for reissuing the new ticket. You must pay a change fee in addition to the administration charge. Please find the table of charges below

 

Change fees

 

Online

Call centre

Airline Counter

Domestic routes

COP 70,000

COP 70,000

COP 83,000

San Andres

COP 70,000

COP 70,000

COP 33,000

International routes

USD 67

USD 67

USD 74

 

Note that...

When making a change to a reservation, it will apply to all passengers under such reservation. If you want the change for only one or some of the passengers, a reservation Split must be requested through the airline’s call center or at cuentanos@vivaair.com


 

Can I change the name on my Viva Air booking?

Yes! Viva Air allow name changes. This means that you can sell your ticket to another passenger and get a refund for your flight if you can’t travel. Name changes can be made only before the start of the trip and by paying the designated fee. Please note:

 

  • The administration fee for changes is USD 18.50 (or its equivalent in national currency) per journey per passenger

    • Please find name change fees in the table below, which you have to pay in addition to the admin fee

  • The option to make changes to your ticket is available up to two hours before the scheduled flight departure for domestic routes and three hours for international routes.

  • Changes must be made before online check-in.

  • In the event you do not make the change within the allotted time and don't board the flight as per the original terms, your ticket will become invalid and cannot be used later, and the money will not be refunded.

 

Name change fees

 

Online

Call centre

Airline Counter

Domestic routes

COP 120,000

COP 120,000

COP 133,000

San Andres

COP 120,000

COP 120,000

COP 133,000

International routes

USD 117

USD 117

USD 124

 

Where can I sell my Viva Air flight?

You can sell your flight on SpareFare. We are like eBay for travel reservations, with the added benefit of secure transfers and expert customer support. Click here to sell your flight.

 

In this blog post, you can learn more about how selling your flights on SpareFare works.

17 July 2019
Published by SpareFare

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